Faq Page

Frequently Asked Question

General

- 1. What size would fit me best?
  
  At Vision Craft we offer glasses in 4 sizes – small, medium, large and oversized. You can choose the size filter to view glasses that best fit you. However, 90% of our customers find a medium size frame to fit them best.
- 2. What is Polarised Lens?
  
  Polarised Lens reduces reflected glare from the water, snow, high- reflective surfaces, high beam headlights etc. Mostly preferred by bikers, hikers, mountaineers, golfers, skiers, boatsmen, fisherman and joggers due to the nature of being outdoors.
- 3. Where do I submit my eye power details?
  
  Once you have chosen the frame that you like, you will be given the option of choosing the lens and inputting the power required in the same page.
- 4. I don’t know what my prescription is?
  
  Prescription is required in order to place an order for power frames. You will need to visit your local eye clinic and then provide us the power so as to prepare your lens.
- 5. TRY AT HOME?
  
  Choose 10 Frames or Sunglasses of your liking. You will then need to provide your name, email address and mobile number, after which you will receive a phone call to arrange a meeting to the comfort of your liking.
- 6. How can I be sure of the quality of the frames?
  
  Providing quality products is at the core of Vision Craft values. All frames and sunglasses are meticulously checked and then dispatched. However, if the product is not to your satisfaction then you can avail the 7 day no questions asked return policy we offer to all customers.
- 7. What lenses will you use?
  
  The lens provided will range from lower range to the premium range. Therefore, the features and quality of the lens will differ accordingly.
- 8. I am not familiar with the brands available at the website ?
  
  All the brands sold on Vision Craft are handpicked and carefully chosen by our production and sales experts. Some products we offer are international brands to full-fill the ever demanding needs of our domestic clients
- 9. How many days will they take to make my eyeglasses?
  
  Our commitment is to deliver your purchase to you as fast as possible. We dispatch your order within 2~3 days of order confirmation along with receipt of your prescription, if needed).
- 10. I don’t like what I have purchased! What is your return policy?
  
  We have a 7 day no questions asked return policy. Added the seal is not removed from the frame.